At Alex Containers, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in a variety of ways to provide and improve our services. The types of information we collect include:

a. Personal Information

• Contact Information: Name, email address, phone number, and physical address.
• Payment Information: Credit/debit card details, billing information, or bank account details for transactions.

b. Non-Personal Information

• Browsing Data: Information such as IP address, browser type, device type, and browsing behavior while visiting our website (e.g., pages visited, time spent on the site).

c. Communication Information

• Records of any communication with our customer support team, including inquiries made through WhatsApp, email, or phone.

2. How We Use Your Information

We use the information collected to provide you with the best possible experience, including:

• Order Processing and Fulfillment: To handle your orders, process payments, arrange for delivery, and provide customer support.
• Communication: To respond to inquiries, send updates on your order status, and inform you of promotions or updates to our services.
• Website Improvement: To analyze website traffic, improve site functionality, and personalize the content or product offerings we display.
• Marketing: With your consent, we may send you promotional emails or messages about new products, services, or special offers. You can opt-out at any time.

3. Sharing of Information

Alex Containers will not sell, trade, or otherwise share your personal information with third parties, except as outlined below:

• Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as payment processors, delivery services, and website analytics tools. These providers are contractually obligated to protect your information and only use it for the services they provide to us.

• Legal Requirements: We may disclose your information if required by law, such as to comply with a legal obligation, protect our rights, or respond to legal processes.

4. Data Security

We take the security of your personal information seriously and implement a variety of security measures to protect your data from unauthorized access, use, or disclosure. These measures include:

• Encryption: Payment information is encrypted during transmission using secure socket layer (SSL) technology.
• Restricted Access: Only authorized personnel have access to personal information, and they are required to keep the information confidential.
• Data Retention: We retain your personal information only as long as necessary for the purposes for which it was collected, or as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files that are stored on your device when you visit our website. These files help us:

• Recognize your preferences and settings.
• Track website usage to improve functionality and content.
• Deliver personalized advertisements based on your browsing behavior.

You can control your cookie preferences by adjusting your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights

You have the following rights concerning your personal information:

• Access and Correction: You can request access to your personal data and correct any inaccuracies.
• Deletion: You can request that we delete your personal information, provided it’s no longer needed for the purposes it was collected.
• Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact.

7. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be updated at the top of the policy. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.